After-Sales Policy

30-Day Return Policy

All jewelry items qualify for return within 30 days of delivery. Items must be unworn, unused, in original condition with tags, original packaging, authenticity certificates and proof of purchase retained.


How to Return

  1. Contact us at adcmanage25@gmail.com with your order number and clear photos of the item to initiate a return request.

  2. Ship your return to the authorized address only after approval.

  3. Unauthorized returns without prior request will not be accepted.


Authorized Return Addresses

Philippines: 11th Floor CyberOne Bldg. Eastwood Cyberpark

China: Nanshan District, Shenzhen

 

Non-Returnable Items

Custom/personalized/engraved jewelry, sale items, gift cards are non-returnable and non-exchangeable. Worn, damaged or altered items with missing accessories are also ineligible for return.


Damages & Quality Issues

Inspect your order on delivery. Contact us immediately at adcmanage25@gmail.com for defective, damaged or incorrect items. We will arrange free replacement, full refund or repair, and cover all related shipping costs.


Exchanges

Initiate a return for your original item first, then place a separate order for the new item after return approval for faster processing.

 

Refunds

We will notify you after inspecting your return. Approved refunds will be processed to your original payment method within 10 business days. Bank/credit card processing times may vary. Contact us at adcmanage25@gmail.com if no refund is received within 15 business days of approval.

 

Customer Support

For all return, refund or exchange enquiries, please contact us at adcmanage25@gmail.com.


Jewelry Care & Warranty

Each Aura del Cielo piece is thoughtfully designed and carefully crafted using quality materials and precise workmanship.
Every item is inspected before it reaches you.

 

Materials & Authenticity

Crafted from 925 sterling silver, with select pieces finished in gold plating or bronze.
Original Aura del Cielo designs only.
Warranty applies to authentic Aura del Cielo jewelry.

 

Warranty Coverage

Your jewelry includes a 6-month limited warranty from the date of purchase, covering manufacturing defects such as:
Loose gemstones due to faulty setting.
Structural defects in clasps or chains.

 

Warranty Exclusions

Normal wear and tear.

Tarnishing, fading, or discoloration due to use or environment.

Damage caused by impact, improper handling, or accidents.

Repairs or alterations by unauthorized third parties.

 

Care Guidelines

For assistance, please contact Aura del Cielo.
Designed to shine with you.

 

Lifetime complimentary professional care for all authentic Aura Del Cielo jewelry purchases | Aura Del Cielo • Crafting celestial elegance in every jewel